Two-factor authentication

Every Connecto account uses two-factor authentication (2FA) with an authenticator app. It’s required and always on — there’s no switch to turn it off. You set it up when you activate your account, and you enter a code from your authenticator app each time you sign in.

How it works

• During activation you scan a QR code (or enter a secret key) into an authenticator app such as Google Authenticator, Authy, or 1Password.
• Your app then generates a 6-digit verification code that changes every 30 seconds.
• At sign-in, after your email and password, you enter the current code to finish signing in.

Note

Connecto does not use recovery codes. Your authenticator app is the only second factor, so keep it — and a backup of your authenticator account if your app supports one — somewhere safe.

If you lose your authenticator

If you can’t get a code from your authenticator app:

1. On the Two-factor authentication screen, select Lost your authenticator? (or go to the Forgot password? link on the sign-in page).
2. Reset your password by following the steps sent to you.
3. Sign in again with your new password. Because a password reset also clears your old authenticator, Connecto shows Set up two-factor authentication and asks you to re-enroll: scan the new QR code (or enter the new key) into your authenticator app and enter a fresh Verification code to finish.

After re-enrolling, sign in as usual with your email, password, and a code from your newly set-up authenticator.